Privacy policy

Who we are

The Old Cow Barn is a small, family-run online home decor business. This policy explains how we look after your personal information when you visit our website or buy something from us.

Registered business address:
[Your business trading address]

If you have any questions about this policy, please email us at hello@theoldcowbarn.com.

What information we collect

When you place an order, we collect the details we need to fulfil it:

• Your name, billing address and delivery address
• Your email address and phone number
• Your payment information (handled securely by Shopify Payments)
• What you ordered and when

We also collect some basic information automatically when you browse the site, such as your IP address and the type of browser you are using, through Shopify’s standard hosting tools.

How we use your information

We use your information only to:

• Process and deliver your order
• Email you about your order, delivery or returns
• Keep records for tax and legal purposes
• Improve our website and customer service

We do not sell your information to anyone, and we only share it with the service providers we need to run the shop, such as Shopify and our delivery courier.

Cookies

Our website uses small files called cookies to keep your shopping basket working and to help us understand how visitors use the site. You can turn off cookies in your browser settings, but some parts of the site may not work properly.

Payments

All card payments are processed securely by Shopify Payments. We never see or store your full card details.

Your rights

Under UK data protection law, you have the right to ask us what information we hold about you, to correct it, to have it deleted, or to stop us using it in certain ways. To make a request, just email us at the address above.

Keeping your information safe

We store your information securely through Shopify, which uses industry-standard protection. We only keep your information for as long as we need it for legal, tax or customer-service reasons.